Frequently asked questions

Yes. Downloading and using the Idunn app is completely free for customers. There is no subscription and no booking fee.

You pay cash at the venue, after the service. There is no in-app payment and no online payment — the app is for booking only. For a home service, you pay the worker in cash once the service is finished.

Yes. From the "My bookings" screen in the app you can reschedule or cancel, and the change reaches the venue immediately. Cancelling early is appreciated so someone else can take the slot.

Home Service means the worker travels to your address instead of you going to the venue. The price is the service price plus a travel fee calculated from the distance between the venue and your address, and the full amount is shown before you confirm the booking. After confirming, you can follow the worker's live location on the map while they're on the way.

Idunn is available in 18 governorates: Baghdad, Basra, Nineveh, Erbil, Sulaymaniyah, Duhok, Kirkuk, Najaf, Karbala, Babil, Wasit, Diyala, Anbar, Saladin, Dhi Qar, Muthanna, Al-Qadisiyyah and Maysan. The number of venues available differs from one governorate to another.

No. You can browse venues, services, prices and reviews without an account. An account is only needed when you want to book, so that confirmations and reminders can reach you.

The venue page shows staff profiles. When booking you pick the staff member you want and the available times are shown according to their working hours — or you can leave it to any available staff member. You can also combine several services in one booking, each at its own time with its own staff member.

Scanning the venue's QR code checks you in for your booking, so the venue knows you've arrived and can start the service without delay. Scanning uses the phone camera only to read the code.

Fill in the application form on the "Join Idunn" page and the team will get in touch. Once reviewed and approved, you get the free management app and start taking bookings. Every application is reviewed by the Idunn team before a venue goes live.

You can request account deletion from inside the app at any time, from your account settings. Once the request is processed your personal data is deleted as described in the privacy policy.

You earn points from completed bookings and can redeem them inside the app. The details of earning and redeeming are shown on the points screen in the app.

The app fully supports Arabic and English, and you can switch language at any time from the settings.